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About Us

About Us – Value99

Operated by Super Mart India Private Limited
Welcome to Value99 — your reliable destination for affordable everyday essentials. Operated by Super Mart India Private Limited, Value99 is committed to delivering quality lifestyle products at highly competitive prices across India.

Our Mission

Our mission is simple: to make quality products affordable and accessible to every household and business in India. Whether you need home essentials, personal care items, kitchenware, or daily-use products, Value99 ensures true value for every rupee spent.

What We Offer

We provide a carefully curated selection of practical and stylish products across categories such as:
Kitchen & Home Essentials
Stationery & Office Supplies
Cleaning & Storage Solutions
Personal Care & Hygiene Products
Plasticware & Utility Items
Toys & Games
Gifts and General Use Products
Our catalog is regularly updated to reflect the latest trends, innovations, and customer needs—without compromising on affordability or quality.

Why Choose Value99?

Pan India Delivery – Reliable shipping to every corner of the country
Assured Quality – Products sourced from trusted manufacturers and suppliers
GST Invoicing – Available for business and bulk orders
Dedicated Customer Support – Personalized assistance for retail and wholesale buyers
Whether you're shopping for your home, a small business, a school, or as a reseller, Value99 is your trusted partner for everyday value.

Proudly Indian, Serving Nationwide

Headquartered in India, we are proud to operate as an Indian-owned brand. Through strong partnerships with suppliers and logistics networks, we ensure timely and safe delivery of products to customers across the country.

Contact Us

For product inquiries, support, or bulk order discussions, feel free to reach out to us:
Call/WhatsApp: +91 93104 80911
Email:ecommercesupermartindia@gmail.com
Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM
Thank you for choosing Value99 – where quality meets affordability.
We look forward to serving you.

Refund and Exchange Policies

Refund, Return & Cancellation Policy – Value99
(Operated by Super Mart India Private Limited)
At Value99, operated by Super Mart India Private Limited, we are committed to delivering quality products and providing a transparent, customer-focused experience. While we strive to ensure all products reach you in perfect condition, we understand that issues can sometimes arise. This policy outlines the conditions under which returns, refunds, or cancellations may be considered.
1. No Refund or Cancellation Policy
We follow a strict No Refund and No Cancellation Policy. Once an order has been successfully placed and confirmed, it cannot be canceled or refunded under any circumstances unless:
- The product received is damaged or defective, and
- The issue is reported in accordance with our verification guidelines stated below.
2. Returns and Replacements (for Damaged/Defective Products Only)
We accept return or replacement requests only in the event the product is delivered in a damaged or defective condition.
To initiate a valid claim, the following conditions must be met:
- A clear and continuous unboxing video must be recorded, starting from the moment the outer packaging is opened.
- The video must clearly show:
  - The outer packaging
  - The shipping label
  - The full product unboxing
  - The damaged or defective area of the product
- The unboxing video must be submitted to us within 24 hours of product delivery.
Upon successful verification of the issue, a replacement will be arranged or store credit will be issued. Refunds will not be provided in any case except as per this limited condition.
3. Claims That Will Not Be Accepted
We regret that we will not be able to process your request under the following circumstances:
- No unboxing video is provided
- The video is unclear, interrupted, edited, or incomplete
- The request is submitted after 24 hours of delivery
- The damage occurred after delivery
- The product was ordered incorrectly, or the customer changed their mind
4. Cancellations
- Orders cannot be canceled once they have been placed and confirmed.
- We reserve the right to cancel orders ourselves in cases of:
  - Payment failure
  - Unavailable stock
  - Suspected fraudulent activity
- In such cases, the customer will be informed, and a full refund or credit will be processed at our discretion.
5. Contact for Support
For any concerns regarding damaged products or replacement requests, please contact our customer support team:
Super Mart India Private Limited
Brand: Value99
Call/WhatsApp: +91 93104 80911
Email:ecommercesupermartindia@gmail.com
Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM
Thank you for shopping with Value99. We appreciate your cooperation and understanding in adhering to this policy, which ensures fairness and transparency for all our customers.

Privacy Policies

Privacy Policy – Value99

(Operated by Super Mart India Private Limited)
At Value99, operated by Super Mart India Private Limited, we are committed to protecting the privacy and personal information of our customers. This Privacy Policy outlines how we collect, use, store, and protect your data when you visit our website or make a purchase from us.

1. Information We Collect

When you interact with our website, we may collect the following types of information:
Personal Information: Name, phone number, email address, billing and shipping addresses
Order Information: Products purchased, order history, payment method, transaction details
Usage Data: Pages visited, time spent on the website, clicks, and navigation behavior
Device Information: Browser type, device type, IP address, operating system, and referring URLs

2. How We Use Your Information

Your personal data is used for the following purposes:
To process, fulfill, and deliver your orders
To send order updates, service communications, and promotional messages (only if opted in)
To improve our website’s performance, layout, and user experience
To prevent fraudulent transactions and enhance security
To comply with applicable laws, tax obligations, and regulatory requirements

3. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. Your data may be shared only in the following instances:
With logistics and delivery partners for the purpose of order fulfillment
With payment gateway providers to securely process transactions
With technology and support service providers who operate under strict confidentiality agreements
With government or legal authorities if required under law or legal process

4. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience by:
Remembering your preferences and shopping cart contents
Collecting analytical data for improving our services
Ensuring secure login sessions
You can manage your cookie preferences in your browser settings. Disabling cookies may impact your experience on our site.

5. Data Retention

We retain your personal information only for as long as necessary to:
Fulfill the purposes outlined in this policy
Comply with legal, tax, or regulatory requirements
Resolve disputes and enforce our agreements
After such time, your data will be securely deleted or anonymized.

6. Your Rights

As a user, you have the following rights with respect to your personal data:
Access the personal information we hold about you
Update or correct inaccurate or incomplete data
Request deletion of your data, subject to legal limitations
Withdraw consent for data usage (e.g., marketing communications)
To exercise any of these rights, please contact us using the details provided below.

7. Cancellation Before Shipping

Customers may cancel their order only before it has been shipped.
Once the order status changes to “Shipped,” cancellation will no longer be possible.
If the order is prepaid and canceled before shipping, the refund will be initiated within 5–7 business days to the original payment method.

8. Changes to This Policy

This Privacy Policy may be updated periodically to reflect changes in our practices, technology, or legal obligations. We encourage you to review this page regularly to stay informed.

9. Contact Us

For any questions, concerns, or requests regarding your privacy, cancellations, or personal information, please contact us at:
Super Mart India Private Limited
Brand: Value99
📞 Call/WhatsApp: +91 93104 80911
📧 Email: ecommercesupermartindia@gmail.com
🕙 Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM

Terms & Conditions

Terms & Conditions – Value99

Welcome to Value99. This website is owned and operated by Super Mart India Private Limited, under the brand name Value99. By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before making any purchase.

1. General

This website is operated by Super Mart India Private Limited under the brand identity “Value99.” Throughout the site, the terms “we,” “us,” and “our” refer to Value99.
By visiting our website and/or purchasing any product from us, you engage in our “Service” and agree to be bound by these Terms & Conditions, including any additional policies referenced herein.

2. Eligibility

By using this website, you confirm that you are at least 18 years of age, or are accessing the website under the supervision of a parent or legal guardian who agrees to be bound by these Terms on your behalf.

3. Product Availability & Pricing

All products, pricing, and promotions are subject to availability and may change at any time without prior notice.
While we strive to display all product details and images as accurately as possible, slight variations may occur due to lighting, manufacturing batches, or screen settings.

4. Orders & Payments

Once an order is placed and confirmed, it cannot be canceled, modified, or exchanged unless it meets the conditions outlined in our Return & Refund Policy.
We reserve the right to refuse or cancel any order for reasons including but not limited to product unavailability, payment processing issues, or suspected fraudulent activity.
All payments must be made through our approved payment methods.

5. Shipping & Delivery

Orders are usually processed and dispatched within the timeframe mentioned on the respective product pages.
Delivery timelines may vary depending on the shipping address, courier partner, and external conditions.
We are not liable for delays or failures caused by third-party logistics providers, including but not limited to strikes, weather conditions, or incorrect delivery addresses provided by the customer.

6. Return, Refund & Exchange

We maintain a No Refund Policy unless the product delivered is found to be damaged or defective.
A clear, uninterrupted unboxing video is mandatory for any refund or exchange request and must be submitted within 24 hours of delivery.
Claims submitted after 24 hours or without valid proof (video evidence) will not be entertained.
Refunds or replacements are subject to verification and approval by our support team. Please refer to our Refund & Exchange Policy for detailed information.

7. Intellectual Property

All content on this website — including but not limited to text, product descriptions, graphics, images, logos, and website layout — is the intellectual property of Super Mart India Private Limited and is protected under applicable copyright, trademark, and other intellectual property laws.
Unauthorized use, reproduction, or redistribution of any content is strictly prohibited and may lead to legal action.

8. Privacy

We are committed to protecting your privacy and personal data. For information on how we collect, use, and safeguard your data, please refer to our Privacy Policy.

9. Limitation of Liability

Under no circumstances shall Super Mart India Private Limited or its affiliates operating as Value99 be liable for any indirect, incidental, special, or consequential damages arising out of or related to your use of the website or purchase of any product.
Our maximum liability shall be limited to the amount paid by you for the product in question.

10. Changes to Terms & Conditions

We reserve the right to update, modify, or replace any part of these Terms & Conditions at any time without prior notice. Any changes will be effective immediately upon posting on the website. It is your responsibility to review this page periodically to stay informed of any updates.

11. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of courts located in [Your Jurisdiction, e.g., New Delhi], India.

12. Contact Information

For any questions or concerns regarding these Terms & Conditions, please contact us at:
Super Mart India Private Limited
Brand: Value99
Call/WhatsApp: +91 93104 80911
Email: ecommercesupermartindia@gmail.com
Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM

Customer Support

Feel Free and Connect With Us

Customer Support – Value99

Operated by Super Mart India Private Limited
At Value99, customer satisfaction is our highest priority. Our support team is here to assist you at every stage of your shopping journey — before, during, and after your purchase.

Order & Delivery Support

If you need assistance with your order, we are here to help with:
Order tracking and shipment status
Delivery updates and logistics issues
Our team provides timely updates to ensure a smooth and transparent delivery experience.

Damaged Product Assistance

If you have received a damaged or defective product, please follow the steps below:
Record a clear and uninterrupted unboxing video from the moment the package is opened
Submit the video within 24 hours of delivery
Upon successful verification, we will issue a replacement or provide store credit in accordance with our Return & Refund Policy.

Invoice & Billing Support

If you require a GST invoice or have questions regarding billing, please reach out to our support team. We will promptly assist you with accurate documentation and clarification.

How to Contact Us

For any support-related queries, you may contact us using the details below:
Call/WhatsApp: +91 93104 80911
Email: ecommercesupermartindia@gmail.com
Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM
Thank you for choosing Value99, a brand of Super Mart India Private Limited. We are committed to delivering quality service and dependable support for every customer.

Shipping Policy

Operated by Super Mart India Private Limited
Thank you for shopping with Value99, a brand operated by Super Mart India Private Limited. We are committed to delivering your orders in a secure and timely manner. Please review our shipping policy to understand how we process and deliver purchases.

1. Order Processing

All orders are processed within 1–2 business days of receiving order confirmation.
Orders are not shipped or delivered on Sundays or public holidays.
In the event of a high volume of orders or unforeseen delays, processing times may be extended. Customers will be notified via email or SMS in such cases.

2. Estimated Delivery Time

We offer standard delivery services across India. Estimated delivery timelines are as follows:
Location Estimated Delivery Time
Metro Cities 2–4 business days
Other Cities/Towns 4–5 business days
Remote/Rural Areas 5–7 business days
Note: Delivery timelines are indicative and may vary based on logistics partner performance, weather conditions, or external disruptions.

3. Order Tracking

Once your order has been shipped, you will receive a tracking ID and tracking link via email and/or SMS. This will allow you to monitor the real-time status and location of your shipment.

4. Cancel Before Shipping

Customers may cancel their order anytime before it has been shipped by contacting our support team via phone, WhatsApp, or email.
Once an order has been shipped, cancellation will no longer be possible.
In case of prepaid orders, the refund will be processed within 5–7 business days after cancellation confirmation.

5. Undelivered or Returned Packages

If a delivery attempt fails due to:
Incorrect or incomplete address
Customer unavailability
Refusal to accept the package
The order will be returned to our facility. We will contact you to arrange reshipment or initiate a refund, excluding any applicable shipping or handling charges.

6. Contact Us

For any questions or concerns related to shipping, feel free to reach out:
📞 Call/WhatsApp: +91 93104 80911
📧 Email: ecommercesupermartindia@gmail.com
🕙 Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM

@ Copyright 2025 @ Supermart India Pvt Ltd. All Rights Reserved.

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